One of the great features of Buzzly is that when a guest dials you on your building's buzzer, the phone call can be sent to multiple phones simultaneously. These phones are called 'Forwarding Numbers'.
In this article:
Using Forwarding Numbers
Adding a Forwarding Number
Activating/Deactivating a Forwarding Number
Changing a Forwarding Number Nickname
Deleting a Forwarding Number
Using Forwarding Numbers
When forwarding numbers are activated on a Buzzly Number, buzzer calls will be sent to all active forwarding numbers simultaneously. The call will be connected to the first person that answers their phone. When this happens, all others will be disconnected.
Each time a buzzer call is answered by a forwarding number, Buzzly will record which phone answered the call and log this in your Buzz History.
You may have up to 10 verified forwarding numbers in your account at any time. Depending on the plan you've chosen, you may set up to 2, 3, or 5 of these numbers as active forwarding numbers (ones that will get simultaneous calls).
Note: If an active forwarding number is a cell phone that is set to go straight to voicemail, that will likely happen before anyone else has a chance to answer. It's important to deactivate phones that may be off for extended periods of time. For this reason, it's also recommended that you silence, rather than reject, calls coming in when you're not available to answer.
Adding a Forwarding Number
Forwarding numbers can be added to your account and applied to any Buzzly Number(s) that you set up. You may add a Forwarding Number in the Settings & Forwarding section of your Buzzly Number, or in the Forwarding Numbers section of your account. The steps to add the number are the same regardless of which section you use.
To add a forwarding number:
In the phone number field, enter your 10-digit phone number including the area code.
In the Nickname field, enter a nickname for this number. i.e. "Ben's Cell"
Click Add Number
You will be given two verification options, Text Me or Call Me. choose whichever you prefer. Buzzly will text you or call you with a verification code.
Enter the Verification code you receive. If you do not receive a code, you will be given an option to re-send the code after a minute or so.
Enter the Verification code you receive. If you do not receive a code, you will be given an option to re-send the code after a minute or so.
Activating/Deactivating Forwarding Numbers
Forwarding Numbers that you've added are available to all Buzzly Numbers you have in your account. In order for a Forwarding Number to receive simultaneous calls, you need to activate it on a Buzzly number. You can activate and deactivate numbers whenever and as often as you like. This can be especially helpful if you have a temporary guest, home-sharing tenant, or renter that you'd like to be able to receive calls from your buzzer.
To Activate a Forwarding Number:
Choose Settings & Forwarding from the menu bar under the appropriate Buzzly Number.
Scroll down to Forwarding.
From the list of Available Forwarding Numbers, select the one you wish to activate, and click the Activate button.
The number is immediately active and will appear on the right.
To Deactivate a Forwarding Number:
Choose Settings & Forwarding from the menu bar under the appropriate Buzzly Number.
Scroll down to Forwarding
From the list of Active Forwarding Numbers, click the X beside the one you wish to deactivate.
The number is immediately deactivated from this Buzzly Number but it's still attached to your account. You can reactivate it at any time by following the steps above.
Changing a Forwarding Number Nickname
You may change the nickname of a Forwarding Number at any time. This will update the nickname across Buzzly.
To Change a Forwarding Number Nickname:
Choose Forwarding Numbers from the menu bar under My Account.
From the list of Forwarding Numbers, select the one you wish to change.
Click "Change Nickname"
A field will appear on the right, enter a new nickname, and click "Change Nickname".
Deleting a Forwarding Number
When you delete a forwarding number, it will be deactivated from all Buzzly Numbers on your account and deleted. You will need to re-add and re-verify it again if you wish to use it again in the future. If you just want to temporarily stop a number from receiving calls, see Activating/Deactivating Forwarding Numbers above.
To Delete a Forwarding Number:
Choose Forwarding Numbers from the menu bar under My Account.
From the list of Forwarding Numbers, select the one you wish to delete.
Click Delete
A confirmation box will appear. The number will be deleted when you confirm you wish to delete the number.